Reference

Privacy Policy

We collect what we need to run your account, process your bKash, Nagad and Rocket transactions, and keep your wallet secure. This policy explains what we gather, how we use it, and how you control it.

Account dataPayment recordsDevice infoAccess logsSupport history
9xxx Privacy Policy
POLICY QUESTIONS

Contact Us About Privacy

If you want to know what data we hold, request a copy, or ask us to delete information after account closure, reach us through any channel below. Response time is usually one to two business days.

Live Chat Open the chat widget in your account dashboard or on the home page. Privacy requests go to a specialist team who can pull your data summary or flag deletion after verifying your identity.
Email Send your request to our support address with your registered mobile number and username. We reply with next steps or a data export link within two business days.
Account Settings Log in, go to Settings, then Privacy Controls. You can download your transaction history, toggle marketing messages, and submit a deletion request if your account is closed.
DATA HANDLING

How We Protect Your Information

We encrypt payment details in transit and at rest, limit internal access to staff who need it for account operations, and log every query against your profile so we can audit who looked at what. Cookies help us remember your session but you can clear them anytime through your browser settings.

Encryption

All bKash, Nagad and Rocket transaction data moves over SSL and sits in encrypted database fields. Card details, if you use bank transfer, never touch our servers; the payment gateway handles them.

Access Control

Only support agents resolving your ticket and finance staff processing withdrawals see your full profile. Developers and analysts work with anonymised datasets that strip out names and mobile numbers.

Cookies

We set a session cookie to keep you logged in and a preference cookie for language choice. Third-party trackers are limited to anonymous analytics; no personal data leaves our domain without your deposit or withdrawal action.

Retention

Active accounts keep full records. Closed accounts retain transaction logs for the period required by dispute and audit rules in eligible regions, then we delete profile fields and anonymise bet history.

Privacy FAQ

We ask for your mobile number, a username, and date of birth during registration. When you deposit or withdraw, we capture the payment reference from bKash, Nagad or Rocket to match your wallet balance.

Yes. Log in, go to Settings, then Privacy Controls and click Download My Data. You will get a file with your profile details, transaction history and support tickets within one business day.

We share transaction data with payment providers like bKash, Nagad and Rocket to process deposits and withdrawals. We do not sell your profile or betting history to advertisers or data brokers.

Transaction logs stay for the audit period required by financial rules in eligible regions, typically several years. Profile fields like username and email are deleted or anonymised after the legal window closes.

You can close your account anytime through Settings. Full data deletion happens after the retention period ends, but we anonymise most profile fields right away so they cannot be traced back to you.

We set a session cookie to keep you logged in and a language-preference cookie. You can clear them in your browser settings, but you will need to log in again and reset your language choice.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.